Shipping policy
Shipping Policy
Oxyfitus ships to customers across the United States through our fulfilment and distribution partners. We aim to make delivery fast, reliable, and transparent.
Processing Time
Orders placed before 2:00 pm on business days are typically processed within 1–2 business days (excluding weekends and public holidays).
You will receive a dispatch confirmation email with tracking details once your order has shipped.
Shipping Options & Rates
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Tracked Shipping | 2–5 business days | Free on every order |
Free delivery on every order — no minimum spend.
Delivery times are estimates and begin from the date of dispatch, not the date of purchase. Delays may occur during peak periods (e.g. Black Friday, Christmas).
Order Tracking
Every order is dispatched with a tracking number. You can track your parcel using the link in your dispatch confirmation email, or by visiting the carrier's website directly.
If your tracking has not updated within 48 hours of dispatch, please contact us at [email protected] and we will investigate.
Delivery Issues
- Missed delivery: The carrier will usually leave a card with re-delivery or collection instructions.
- Parcel not received: If your order has not arrived within the estimated delivery window, contact us and we will liaise with the carrier on your behalf.
- Damaged in transit: Please photograph the damage and email us within 48 hours. We will arrange a replacement or refund.
Incorrect Address
Please double-check your delivery address at checkout. If you notice an error after placing your order, contact us as soon as possible at [email protected]. We can update the address only if the order has not yet been dispatched.
Oxyfitus cannot be held responsible for orders delivered to an incorrect address provided by the customer.
Contact Us
Oxyfitus
1710 Keller Parkway, Keller, TX 76248
Email: [email protected] · Phone: +1 (408) 215-2900